Research brief

Status: complete; published 2026-08-19

Scope as inventoried (v0 held), excluding payment authorisation, metering and CRM-embedded agents. Layer questions answered: the separate-stack claim (H04's surviving half, restated), measured outcomes versus advertised, voice, escalation, disclosure law and the disclosure paradox, agentic commerce, and the containment-versus-resolution reframing (CD-20). Maintainer POV: interview 01 and Batch D kickoff.

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Source: research/R09-experience-and-channels/brief.md in the evidence repository behind this site.