Layer researchSystems of record
Vendor landscape
As of 2026-08-19. Vendor capability claims are vendor-published unless third-party sourced. Re-verify quarterly.
- Vendor / product
- Salesforce Agentforce; Headless 360 + hosted MCP
- Category
- Embedded + external path
- Maturity (Aug 2026)
- MCP hosted GA Enterprise+ Apr 2026; Headless 360 MCP beta Jul 2026
- Notes
- Permission parity stated explicitly; agents do not pause by default; hard limits on agents, topics, actions per org [vendor]
- Vendor / product
- ServiceNow AI Agents; Action Fabric
- Category
- Embedded + external path
- Maturity (Aug 2026)
- Action Fabric May 2026; MCP GA in every AI-native SKU
- Notes
- Also acts as MCP client; assist meter rates not published [vendor]
- Vendor / product
- Workday Illuminate; Agent System of Record; Agent-Ready Tools
- Category
- Embedded + external path + agent registry
- Maturity (Aug 2026)
- ASoR GA Feb 2026; tools early access, GA projected H2 2026
- Notes
- Agent System User accounts, agent owners, inherited controls [vendor]
- Vendor / product
- Oracle Fusion AI Agents; AI Agent Studio
- Category
- Embedded + external path
- Maturity (Aug 2026)
- 22 agents in 26B at no extra cost; MCP and A2A from 26A
- Notes
- Approval routing treats agents as principals [vendor]
- Vendor / product
- SAP Joule; Joule Studio 2.0
- Category
- Embedded only, by policy
- Maturity (Aug 2026)
- Studio pro-code rebuild May 2026; A2A bidirectional planned Q4 2026
- Notes
- API policy requires agentic access via Joule; publicly criticized by two analyst firms [vendor]
- Vendor / product
- Microsoft Agent 365
- Category
- Governance plane across estates
- Maturity (Aug 2026)
- GA May 2026, $15/user/month
- Notes
- Registry sync with other clouds; no coverage announced for the SoR vendors' own agents [vendor]
Agent-washing watch: "agent" features that are saved prompts over existing UI actions; permission claims that cannot show run-as-user in the audit log; assist or credit meters whose rates are not published.
Source: research/R04-systems-of-record/vendors.md in the evidence repository behind this site.